Let us pull back the curtain for just a moment. There are hundreds, if not thousands, of different actions and pieces of data that need to be completed, collected, processed, organized and tracked over the duration of your study or program. That information has to be accessible by dozens of different people working across various functions. And it has to be done for more than 9,500 nonclinical studies each year at our 20 global sites.
In order for us to provide you with the best experience possible, all of that information has to come together, quickly, so that every person you interact with has the information they need right at their fingertips.
This year will mark the first milestone in a multi-year project to digitally transform how we work behind the scenes to make it easier for you to do business with us. We are digitizing our study information, processes and communications, and automating steps wherever possible. It’s all aimed at simplifying your program experience.
Matt Coutts, IT Executive Director at Labcorp, is driving this digital transformation. “What we’re really doing is connecting people and information. The work we do is incredibly complex, and it takes an enormous amount of information to design and execute a quality and compliant study,” explains Coutts.
“What we’re really doing is connecting people and information. The work we do is incredibly complex, and it takes an enormous amount of information to design and execute a quality and compliant study.”
– Matt Coutts, IT Executive Director
As we continue to invest and expand in both capacity and scientific resources, we thought it was the perfect time to also invest in how we connect our teams. The latest advances in information technology make it possible for every person you interact with on our team to have access to the same information and more easily collaborate on your studies. “Our people and their scientific expertise are one of the strongest assets we have,” explains Nancy Starke, Director of Business Optimization at Labcorp, “What we’re doing is taking that knowledge and building it into a system that our whole team can access automatically. It will enable us all to make better decisions, faster—for you and your study.”
“Our people and their scientific expertise are one of the strongest assets we have. What we’re doing is taking that knowledge and building it into a system that our whole team can access automatically. It will enable us all to make better decisions, faster—for you and your study.”
– Nancy Starke, Director of Business Optimization
The first step is to begin to connect the pieces. It’s a massive undertaking, but we’re on track to roll out the first phase toward a digitally connected infrastructure by the end of this year. And, this is just the first important step. Subsequent releases will eventually connect the journey digitally all the way from your initial inquiry to the final report. The end result will be a seamless documentation of your protocol development and any subsequent changes to your project, making the whole process more efficient and transparent.
It’s also about making Labcorp a great place to work. We take great pride in hiring top talent to conduct your study and it’s important to us that we fully enable that talent to be successful on your behalf. This digital transformation is an investment in the infrastructure that our people work within on a daily basis to provide you with the highest level of customer service and quality. By automating tasks that were once manually executed and providing connected access to our study resources, we’re making it easier for everyone to do their job and feel empowered.
While this digitizing effort is enabling our work behind the scenes, its focused on elevating the overall customer experience. “Ultimately, our goal is to shift as much of our people’s energy to working with you on your science,” concludes Starke.